This can be divided into 2 main areas.
Business consultancy
Consultancy looking at the business objectives and then doing a full system analysis of the current flow of information from sales to order / despatch and invoicing to final payment.
Would simple changes to the manual system make the system more efficient? Design a combination of manual and computer improvement to resolve problems and improve efficiency.
Infasture consultancy
Looking into the current computer and telecommunications facilities.
Service pack tests