What is included
Breakdown  
Parts & Labour
Hardware recovery
OS Recovery
Data Recovery (if valid backup exists)
Support  
Unlimited Telephone Support
Unlimited Remote Support
On-Site Support
Server  
Physical Server
Virtual Server 1
Pro-Active Server Monitoring  
CPU Utilisation Metric Monitoring
Disk Utilisation Metric Monitoring
RAM Utilisation Metric Monitoring
Server Keep Alive Monitoring
Windows Updates  
Server Security Updates
Server Critical Updates
Update Frequency Quarterly
Back-ups  
Backup Monitoring
Hours  
Server reboot during working hours
Remote User Support
On-site Support (Mon-Fri 9-5)
Response Times  
Next Working Day